The O'Connor Group Marketing



For individual companies, Chambers of Commerce, Economic Development groups, Colleges and civic groups, we feature training on a variety of subjects that educate, inform and entertain.

In our training programs we also offer coaching services specific to your needs. These programs may be for one individual, or several on your team. If individual coaching is something you would like, please feel free to call us and we’ll visit about how we can help.

Since 1998 our company has provided training programs for Chambers of Commerce, Community Colleges, civic groups and organizations, and individual businesses in a five state region. No matter what your location, we would appreciate the opportunity to work with you.

Download our complete catalog in PDF format!

Becoming Customer Lovers!

Program content includes

  • The real cost of losing a customer
  • Building customer loyalty
  • The 9 secret words for customer retention
  • How to work with upset customers
  • What to say and what not to say
  • Top reason customers leave us
  • What customers like to hear

Motivation: From zero to fantastic!

"It’s not what happens to you in life that counts. It’s how you handle it."

  • 10 De-motivators
  • 10 tips to bring you up
  • How to focus on the important things
  • Humor as our top medicine
  • Working with difficult people


  • The three keys to marketing success
  • Market positioning (branding)
  • The real worth of one customer
  • Why you need an annual budget
  • The strengths and weaknesses of media
  • Ad placement strategies
  • The formula for writing good ads
  • 10 Marketing mistakes you can’t afford

Customer Service: Becoming Customer Lovers

  • Why most customers leave you
  • Better telephone techniques
  • What not to say
  • How to create a WOW experience
  • The three levels of customer service
  • The real worth of one customer
  • How to handle that first contact
  • How to work with upset people

Sales: The Bridge From No To Yes

  • The five steps to a successful sale
  • Why objections lead to a sale
  • 10 habits of successful salespeople
  • Tips and tricks to stay positive
  • Approach
  • Organizing
  • Prospecting
  • Closing

Organizing Team Projects

  • Goal setting
  • Team structure
  • Working in groups
  • Monitoring progress
  • Getting along
  • Brainstorming
  • Focused planning

Organizing a trade show

Our booklet is designed to help you plan, execute, and follow-up your trade show. You can use it in three ways:

  • 1   Buy the booklet and follow the steps on your own.
  • 2   We can assist you via computer and telephone.
  • 3   We'll consult with you in person.

Telephone sales from the start

  • Relating to the prospect
  • 5-step sales process
  • Approach and discovery questions
  • Consulting rather than selling
  • Prospect's biggest fear
  • Your top prospecting question
  • 10 traits of top sales people
  • Goal setting for success

402-750-2013 or

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